About the role
About Integrity Global Logistics (IGL)
Integrity Global Logistics is building a purpose-driven 3PL model rooted in innovation, process excellence, and relationship-based growth. As we expand our foundation, we’re looking to align with experienced leadership capable of accelerating sales performance and developing a culture of accountability and integrity-driven execution. The following outlines a proposed compensation structure for the Customer Service Representative role based on the candidate’s background, experience, and stated motivation to contribute to IGL’s strategic growth.
Together, these organizations operate at the intersection of strategy, execution, and opportunity, supporting businesses and agencies in navigating the government marketplace. Both companies bid. This role exists to make sure every bid we pursue is found early, tracked accurately, built compliantly, and submitted on time.
Role Overview
We are seeking a Customer Service Representative to own the mechanics of our government contracting pipeline across IGL. This is a process, compliance, and deadline role — the operational engine behind capture.
You will monitor federal, state, and local procurement portals for qualifying opportunities, maintain the pipeline of active pursuits, build compliance matrices from solicitations, assemble proposal volumes and required documentation, coordinate teaming partner submissions, and manage the submission process end-to-end.
Capture strategy, pricing, and customer relationships are owned by executive leadership. Your success is measured by whether we identify the right opportunities early, submit complete and compliant packages, and never miss a deadline.
Requirements
Key Responsibilities Opportunity Identification & Pipeline Management Monitor SAM.gov, BidBuy, GovCon iSource, agency forecasts, and state and local portals daily for opportunities matching our NAICS codes, certifications, and capabilities Screen and summarize opportunities for leadership go/no-go decisions, flagging set-aside status, incumbent history, and eligibility requirements Maintain a single source-of-truth pipeline tracker with due dates, stage, decision status, and owner for every active pursuit Track agency forecasts, sources sought notices, and RFIs to surface opportunities before solicitation release Manage and maintain registrations and profiles across procurement portals and vendor systems Solicitation Analysis & Compliance Break down solicitations into a compliance matrix mapping every requirement to a response location, owner, and due date Identify submission requirements early: page limits, formatting rules, required forms, certifications, portal specifications, and question deadlines Draft and submit clarifying questions to contracting officers within posted deadlines Perform final compliance review against the matrix before every submission; confirm zero open items Track amendments and modifications and communicate changes to all contributors immediately Proposal Development Support Effectively communicate with the proposal writing team Coordinate teaming partner and subcontractor documentation, including letters of intent, agreements, and past performance submissions Manage submission logistics through award notification, including portal upload, confirmation, and receipt documentation Post-Submission & Continuous Improvement Track submission outcomes and maintain win/loss records with debrief notes Request and document debriefs on unsuccessful bids Maintain and improve capture SOPs, templates, and checklists based on lessons learned Provide leadership with regular pipeline reporting: active pursuits, upcoming deadlines, capacity risks, and win rate Networking & Building Manage outbound email and communications with customers, including shipment confirmations, status updates, and follow-up on open requests. Serve as the first point of contact for customer inquiries, quote requests, and service issues, responding within established time standards. Coordinate with the IGL interdisciplinary team to resolve project issues and challenges. Document all customer interactions, escalations, and resolutions to support account reporting and continuous service improvement. Systems & Documentation Manage outbound email and communications with customers Manage capture workflows in GovCon iSource, including boards, automations, and deadline alerts Maintain organized proposal archives and version control in Google Workspace Leverage AI tools (Claude, ChatGPT) for solicitation analysis, content drafting support, and workflow efficiency Document all capture processes and keep them current Key Performance Indicators (KPIs) On-time submission rate (100% — a late submission is a non-responsive submission) Compliance accuracy: zero rejections for administrative or formatting non-compliance Qualified opportunities identified per month Pipeline accuracy and reporting timeliness Lead time from solicitation release to internal kickoff Bid/no-bid decision turnaround time Content library currency: reps, certs, and past performance current at all times Debrief capture rate on unsuccessful bids Win rate contribution and proposal quality Required Qualifications Direct experience supporting government proposals, bids, or solicitation responses Working knowledge of SAM.gov and at least one state or local procurement portal Demonstrated ability to read a solicitation and build a compliance matrix Exceptional attention to detail and document control discipline Proven ability to manage multiple hard deadlines simultaneously without slippage Strong written communication skills in English, including editing and proofreading Proficiency in Google Workspace and project management tools; Monday.com preferred Ability to handle confidential pricing, teaming, and competitive information with discretion Preferred Qualifications Experience with transportation, logistics, or freight solicitations Familiarity with FAR basics, set-aside programs, and small business certifications (8(a), WOSB, MBE, DBE, HUBZone) Experience coordinating teaming agreements, joint ventures, or subcontractor packages Background supporting a small business through the full bid lifecycle from identification to award Experience with proposal content libraries and past performance databases Familiarity with AI tools for document analysis and drafting Ideal Candidate Traits Deadline-driven — treats a submission date as immovable Rigorous and checklist-oriented; finds the requirement everyone else missed Proactive communicator who escalates risk early rather than absorbing it Comfortable chasing contributors for inputs without being asked twice Organized under pressure, especially in the final 48 hours before a deadline Curious about government contracting and motivated to build expertise Trustworthy with competitive and confidential information