About the role
About Integrity Global Logistics (IGL)
Integrity Global Logistics is a minority women-owned transportation and logistics company that arranges time-sensitive, compliant delivery of pharmaceutical products, medical supplies, and small parcels for healthcare, government, and commercial clients. I GL holds the client contracts and manages the compliance requirements that come with them. The delivery work itself is performed by independent courier businesses that contract with IGL.
About This Engagement
IGL contracts with independent courier operators, both single-vehicle owner-operators and fleet owners with their own drivers, to run pharmaceutical and small parcel routes in the Chicago area under IGL client contracts.
This is a business-to-business independent contractor engagement, not employment. The Contractor runs its own business, furnishes its own vehicle, insurance, and tools, decides which route offers to accept, and controls how it performs the work. IGL does not set hours, supervise day-to-day activity, or require exclusivity.
The one thing IGL does require is that every delivery performed on an IGL client route meets the handling, custody, and documentation standards in that client's contract. Those standards come from the client and from state and federal regulation, and they apply the same way to every contractor IGL engages.
Scope of Services
The Contractor is engaged to deliver a result: packages picked up and delivered accurately, inside the client's service window, with custody intact and documented. The items below describe that result. Method is the Contractor's call.
Requirements
Delivery Services
- Pick up and deliver pharmaceutical products, medical supplies, and small parcels on accepted routes - Complete deliveries within the service window specified by the client contract - Verify recipient identity and package integrity at delivery as the client contract requires - Deliver only to the authorized recipients and locations on the route manifest
Regulatory and Chain-of-Custody Requirements
- These are conditions of performing pharmaceutical delivery under IGL client contracts and reflect state and federal law. - Comply with all state and federal regulations governing pharmaceutical and medical transport, including HIPAA where protected health information is involved - Maintain unbroken chain of custody from pickup through delivery, including signature capture where the client requires it - Hold any temperature or handling conditions specified for a shipment for the full duration of transport - Inspect packages for damage, tampering, or count discrepancies before accepting them, and refuse or flag anything that doesn't check out - Capture the proof-of-delivery and custody records the client requires through IGL's platform, which exists to meet client documentation requirements - Report delays, exceptions, incidents, or suspected compliance problems to IGL dispatch promptly so IGL can notify the client.
Professional Conduct
- Conduct business professionally at all pickup and delivery points - Communicate clearly and promptly with IGL dispatch and client sites - Keep any vehicle used for pharmaceutical transport clean, secure, and in safe operating condition, as the client contract and the law require
Service Standards
- These are the performance measures written into IGL's client contracts. IGL tracks them because its clients hold IGL to them. Contractors who meet them consistently can expect continued and expanded route offers; contractors who don't may see offers reduced or the Agreement ended, as a matter of contract performance. - On-time delivery within the client service window - Delivery accuracy: right package, right recipient, right location - Complete and timely chain-of-custody and proof-of-delivery records - Incident-free performance with no lost, damaged, tampered, or misdelivered shipments - Prompt exception reporting - Professional conduct at client sites
To contract with IGL on pharmaceutical routes, a courier business must be able to demonstrate the following. Several of these come straight from client contract requirements and can't be waived.
Business •An established courier or delivery business operating as an LLC, corporation, or sole proprietorship under an EIN •Ability to invoice for services and provide a completed IRS Form W-9 •Commercial auto, cargo, and general liability insurance at the minimums stated in the Independent Contractor Agreement, with certificates of insurance on file before the first route
Vehicle •A registered, insured vehicle suitable for secure parcel transport with a lockable cargo area •Ability to hold any temperature or handling conditions a client shipment requires
Driver (the Contractor or any driver the Contractor assigns) •Valid driver's license and a motor vehicle record acceptable under the client contract •Background screening as the client contract requires; pharmaceutical and government clients generally require it •Prior courier, delivery, or logistics experience •Demonstrated ability to meet client custody and documentation requirements consistently
Preferred Experience
•Pharmaceutical, medical, or laboratory delivery •Working knowledge of HIPAA, OSHA, or DOT compliance as it applies to courier operations •Performance on government or healthcare contracts •Temperature-controlled or otherwise sensitive shipments
Ideal Candidate Traits
- Detail-oriented and compliance-driven - Highly reliable and consistent - Strong sense of responsibility and integrity - Able to work independently with minimal supervision - Calm under pressure with strong problem-solving ability - Professional and respectful in all interactions
Why This Role Matters
In pharmaceutical and government logistics, there is no margin for error.
This role ensures: - Regulatory compliance - Product integrity and safety - Client trust and contract performance
When executed well, the Courier Driver becomes a trusted operator in a high-stakes supply chain, where precision and reliability directly impact patient care and business outcomes.