About the role
Role Overview
The People Operations Specialist is a high-impact, execution-driven leadership role responsible for owning both people operations and day-to-day business execution across the organization.
This is not an administrative or HR-only role. This position combines:
- Full-cycle hiring & people management - Operational execution & workflow oversight - KPI accountability & team performance management - Pipeline visibility & cross-department coordination
You will act as the central operator of the business, ensuring that: - Hiring pipelines are active and structured - Team members are accountable and performing - Tasks, deadlines, and workflows are executed consistently - Leadership has full visibility into people, performance, and operations
This role is critical to building structure, reducing chaos, and driving consistent execution across all departments.
Core Responsibilities 1. Hiring & Talent Acquisition (Full Ownership) - Manage the entire hiring lifecycle (job posting → onboarding) - Draft and update job descriptions aligned with leadership direction - Source candidates via multiple platforms (OnlineJobs, Facebook groups, internal pipelines) - Screen, shortlist, and conduct structured initial interviews - Maintain applicant tracking systems and candidate documentation - Present hiring recommendations to leadership - Ensure contracts and onboarding requirements are completed before start
Success Standard: Every open role has an active, qualified pipeline
2. Talent Pipeline & Workforce Planning - Build and maintain candidate pipelines across all roles - Track previous applicants for future opportunities - Forecast hiring needs based on company growth - Maintain organized and structured candidate databases
3. Onboarding & System Activation - Own onboarding from contract signing to full readiness - Ensure completion of all documentation and agreements - Set up system access (Google Workspace, tools, SOPs, communication platforms) - Assign and track onboarding checklists - Monitor 30/60/90-day milestones
Success Standard: No team member starts without full readiness
4. Team Operations & Execution Management - Drive weekly execution across all departments - Maintain task management systems (Monday.com, Asana, GovCon iSource, Slack, etc.) - Track deliverables, deadlines, and dependencies - Follow up with team members to ensure completion - Identify and resolve bottlenecks proactively
Success Standard: ≥90% weekly task completion across teams
5. Pipeline Monitoring & Operational Visibility - Monitor client and internal pipelines across all stages - Ensure no task, deadline, or client is missed - Prepare reports and summaries for leadership - Identify risks, delays, and operational gaps early
6. Communication & Team Coordination - Manage shared inboxes and internal communications - Route and prioritize messages across departments - Schedule and facilitate meetings (team syncs, pipeline reviews, client check-ins) - Document meeting notes and ensure follow-through on action items
7. Time Tracking & Accountability - Monitor time tracking systems (e.g., Connecteam) - Flag missing or inaccurate logs - Ensure compliance with company standards - Support payroll with accurate data
8. Performance Management & Documentation - Maintain structured performance records for all team members - Track KPIs, accountability notes, and performance trends - Support improvement plans and disciplinary processes - Ensure all documentation is consistent and audit-ready
9. Compensation & Pay Band Governance - Manage and enforce pay band structures - Ensure all offers align with approved compensation frameworks - Track pay adjustments and maintain compensation records - Provide reports and analysis to leadership
10. Bonus Calculation & Payroll Support - Calculate performance-based bonuses - Track eligibility and KPI achievement - Maintain accurate bonus documentation - Flag discrepancies and ensure transparency
11. SOP Management & Process Optimization - Conduct regular SOP audits across departments - Ensure all processes are documented, updated, and followed - Identify workflow gaps and inefficiencies - Maintain version control and documentation standards
12. Offboarding & Risk Management - Manage structured offboarding processes - Remove system access immediately upon termination - Secure company data and credentials - Document and archive all separation records
Requirements
Key Performance Indicators (KPIs)
- Time-to-fill open roles - Candidate pipeline health - Weekly task completion rate (≥90%) - Onboarding completion accuracy - System access accuracy (activation/deactivation) - Pay band compliance rate - Bonus calculation accuracy - Time tracking compliance - Pipeline visibility and reporting accuracy - SOP audit completion rate - Performance documentation completeness
Qualifications & Requirements - Core Experience
Proven experience in: - People Operations / HR - Operations or Program Management - Full-cycle recruitment and hiring - Experience managing remote teams and workflows - Strong background in KPI tracking, accountability, and team performance
Skills & Competencies - Strong leadership and execution ability - Highly organized and detail-oriented - Excellent English communication (written & verbal) - Ability to manage multiple workflows simultaneously - Process-driven and systems-oriented mindset - Comfortable enforcing accountability and structure - High discretion and confidentiality
Technical & Tools Experience - Monday.com, Asana, or similar task management tools - Google Workspace - Time tracking tools (e.g., Connecteam) - Hiring platforms (OnlineJobs, LinkedIn, etc.)
Preferred but not limited to: Experience in government contracting or consulting environments Experience building teams or systems from the ground up
Why This Role Matters This role is the operational backbone of the organization. When executed well, this position: Builds a strong and reliable team Ensures consistent execution across all departments Eliminates bottlenecks and missed deadlines Improves accountability and performance Protects company processes, systems, and data
This is the key role that turns strategy into execution and keeps the business running efficiently at scale.